ScS Careers

Customer Service Advisor


Job Details


Head Office - Aftercare

Contract Type


Working Pattern

Full Time


Competitive salary plus annual bonus and overtime

Closing Date

18/11/2019 12:00

Job Description

An exciting opportunity has arisen to join us here at ScS, one of the UK’s leading sofa, carpet specialists.  For over 100 years ScS have been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice.

With around 1800 team members contributing to the success of our company, ScS is a diverse and vibrant place to work and we understand that our people are key to creating a thriving business.  We are recognised as a 5 Star Trustpilot company and the only furniture and flooring retailer with over 150,000 Trustpilot reviews from our customers!

We are looking for Customer Focused people to join our friendly team based in Sunderland City Centre. You will be working to deliver an excellent Customer Experience, supporting our national Retail Branches. We offer great hours and a friendly team environment, experience would be preferred but a desire to learn and a great attitude towards Customer Service and doing the right thing first time are essential.

You will be working in a busy but friendly Contact Centre environment, dealing with a mix of inbound and outbound calls, processing our technician’s reports, dealing with escalated calls along with general, administrative work                                                         

Your role

You should be able to:

  • Liaise directly with customers to support and resolve enquiries and problems.
  • Liaise and negotiate with suppliers and finance houses to resolve enquiries.
  • Maintain up to date and accurate monitoring systems for all administration to ensure ease of access to information when required.
  • Process of reports, accurately transcribing into Dynamics the outcomes of the Upholsterers visit.
  • Raise orders for spare parts ensuring accurate detail of the part, part code, quantity, infit time, debit cost (if applicable) and the original customer order.
  • Live by our company ‘RIGHT’ values (Responsive, Inclusive, Get it Right, Hard Working, Trusted)

 Your qualities

  • Able to demonstrate excellent customer service skills and experience.
  • Demonstrates track record of successfully achieving and exceeding targets and objectives
  • Proven organisational skills and attentive to detail
  • Maintains a consistently smart and professional image
  • Demonstrates excellent communication and interpersonal skills

Your benefits

  • Competitive salary
  • Generous Staff Discounts on our beautiful Sofa, Carpets & Furniture range
  • Terrific discounts from major High Street retailers and holiday companies, gym membership discounts and much more.
  • Long service annual leave benefits
  • Share incentive plan (S.I.P)
  • Career Progression
  • Company Pension Scheme
  • Life Assurance

Apply today… you’ll be in good company!




Your place in our world

Section Head
Customer Service Advisor