ScS Careers

1st Line Support


Job Details


Head Office - IT

Contract Type


Working Pattern

Full Time



Closing Date

26/11/2020 12:00

Role profile

ScS have a brand new opportunity for a 1st Line Support to join our IT support team at Head Office in Sunderland. For over 100 years ScS have been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice.

With around 1700 team members contributing to the success of our company, ScS is a diverse and vibrant place to work. We understand that our people are key to creating a thriving business. We are recognised as a 5 Star Trustpilot company and the only furniture and flooring retailer with over 230,000 Trustpilot reviews from our customers!

Your role

1st Line Support is seen as the focal point of the IT Department and the first point of contact for all ScS employees for all their IT queries.

Some of your duties may include:

  • Review and monitor all faults/tasks that arrive through the IT Support ticketing system and log tickets for calls received by telephone
  • Ensure tickets are responded to, updated and allocated to appropriate team members as necessary within SLA’s.
  • Provide 1st line support and handle escalation to other team members and where appropriate to the IT Support Manager or Head of IT.
  • Preparation of new and used PCs to standard build specifications.

Your qualities

  • Previous experience in a 1st Line Support role
  • Strong communication skills
  • Flexibility to work from home and our Sunderland Head Office
  • A professional telephone manner
  • A passion for technology
  • How to live by our company ‘RIGHT’ values (Responsive, Inclusive, Get it Right, Hard Working, Trusted).

Your benefits

  • Competitive salary
  • Generous Staff Discounts on our beautiful Sofa, Carpets & Furniture range
  • Terrific discounts from major High Street retailers and holiday companies, gym membership discounts and much more.
  • Employee Assistance Programme(EAP)
  • Long service annual leave benefits
  • Share incentive plan (S.I.P)
  • Cycle to work scheme
  • Career Progression
  • Company Pension Scheme
  • Life Assurance

Apply today...You'll be in good company!



Your place in our world

IT Support Manager
1st Line Support