ScS Careers

Online Telesales Apprentice

Sunderland

Job Details

Location

Head Office - Online Sales

Contract Type

Apprenticeship

Working Pattern

Full Time

Salary

£10,183 per annum

Closing Date

26/04/2021 09:15

Role Profile

An exciting opportunity has arisen for an Online Telesales Apprentice at ScS, one of the UK’s leading sofa, carpet specialists.  For over 100 years ScS have been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice.

With around 1,700 team members contributing to the success of our company, ScS is a diverse and vibrant place to work. We understand that our people are key to creating a thriving business. We are recognised as ‘Excellent’ by Trustpilot, and are the only furniture and flooring retailer with over 230,000 Trustpilot reviews from our customers!

This role is a fantastic opportunity to begin your career in telesales and gain a level 3 NVQ in Customer Service.

Your role

Our Online Telesales Apprentices will contribute to the efficient operation of the Online customer experience by way of engaging with customer’s using the live chat platform with a view to converting live chat conversations to sales enquiries.  In addition, there will also be the opportunity to progress to handling both inbound and outbound sales calls, training and support will be provided in order to help you with this part of your progression

You should be able to:

  • Provide an excellent online customer experience
  • Communicate with customers and colleagues in an articulate and professional manner
  • Demonstrate a good working knowledge of social media
  • Flexibility to work evenings and weekends
  • Live by our company ‘RIGHT’ values (Responsive, Inclusive, Get it Right, Hard Working, Trusted)

Your qualities

Whilst sales experience can be helpful, finding the right person is our goal. If you are hardworking, target driven and focussed on getting things right first time then we’d love to hear from you. 

Your benefits

  • Competitive basic
  • Terrific discounts from major High Street retailers and holiday companies, gym membership discounts and much more.
  • Employee Assistance Programme(EAP)
  • Long service annual leave benefits
  • Share incentive plan (S.I.P)
  • Career Progression
  • Company Pension Scheme
  • Life Assurance

Apply today…you’ll be in good company!

Hierarchy

Hierarchy

Your place in our world

Online Sales Manager
Online Telesales Apprentice