ScS Careers

Online Quality Assurance Co-ordinator

Sunderland

Job Details

Location

Head Office - Online Sales

Contract Type

Permanent

Working Pattern

Full Time

Salary

Competitive

Closing Date

25/06/2021 09:00

Role Profile

An exciting opportunity has arisen for an Online Quality Assurance Co-ordinator at ScS, one of the UK’s leading sofa, carpet specialists.  For over 100 years ScS have been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice.

With around 2,000 team members contributing to the success of our company, ScS is a diverse and vibrant place to work. We understand that our people are key to creating a thriving business. We are recognised as ‘Excellent’ by Trustpilot, and are the only furniture and flooring retailer with over 260,000 Trustpilot reviews from our customers!

Your role

As an Online Quality Assurance Co-ordinator you will be responsible for measuring customer experience by listening to and evaluating every sales call. Those evaluations will then be analysed for strengths and weaknesses before being reported against, enabling the operation to continually improve interactions with our Customers.

You should be able to demonstrate:

  • A passion to deliver an outstanding customer experience
  • Excellent listening and organisational skills
  • How to self-motivate when listening to a high volume of calls
  • Strong attention to detail to enable you to analyse data
  • A strive to meet KPIs to develop your personal performance
  • Flexibility to work evenings and weekends
  • How to live by our company ‘RIGHT’ values (Responsive, Inclusive, Get it Right, Hard Working, Trusted)

Your qualities

Whilst contact centre experience can be helpful, finding the right person is our goal. If you are hardworking, target driven and focussed on getting things right first time then we’d love to hear from you. 

Your benefits

  • Competitive salary
  • Terrific discounts from major High Street retailers and holiday companies, gym membership discounts and much more
  • Employee Assistance Programme (EAP)
  • Long service annual leave benefits
  • Share incentive plan (S.I.P)
  • Generous Staff Discounts on our beautiful Sofa, Carpets & Furniture range
  • Career Progression
  • Company Pension Scheme
  • Life Assurance

Apply today….You’ll be in good company

Hierarchy

Hierarchy

Your place in our world

Online Campaign Manager
Online Quality Assurance Co-ordinator