Contact Centre Agent
Coventry Coventry Unit 7002 Gielgud Way, Cross Point Business Park CV2 2TU 52.430193 -1.426042
£17,374 per annum
An exciting opportunity has arisen for a Contact Centre Agent at ScS, one of the UK’s leading sofa, carpet specialists. For over 100 years ScS have been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice.
With around 2,000 team members contributing to the success of our company, ScS is a diverse and vibrant place to work. We understand that our people are key to creating a thriving business. We are recognised as ‘Excellent’ by Trustpilot, and are the only furniture and flooring retailer with over 260,000 Trustpilot reviews from our customers!
Core performance areas:
- Effectively deals with suppliers to arrange delivery of stock into the DC in line with Company policy and established work practices.
- Deals promptly and efficiently with all customer queries to achieve consistently high levels of customer service.
- Produces daily delivery schedules to ensure the cost effective use of delivery vehicles, in turn ensuring the timely delivery of customer orders and optimum performance of delivery vehicles.
- Accurately completes, within specified deadlines, pick lists and despatch notes to ensure the prompt delivery of customer orders.
- Undertakes to efficiently process customer deliveries by ensuring the accurate inputting of customer details onto the sales order processing system in line with Company policy and established work practices.
- Where necessary, confirms unsuccessful deliveries and takes corrective action to ensure the successful delivery of customer orders.
- Undertakes to effectively monitor the flow of stock in and out of the DC in accordance with the ScS manual.
- Maintains up to date and accurate filing systems for all administration and customer correspondence to ensure ease of access to information when required.
- Where necessary, provides effective word processing support to the DC Manager in line with the needs of the business.
- Pro-actively contributes to the day-to-day management of Health & Safety within the DC, in line with the Company’s Health & Safety policy, to ensure a safe working environment.
- Maintains up to date and appropriate knowledge, skills and competencies to ensure continuing satisfactory levels of work performance.
- Undertakes, as required, other duties in keeping with the general nature of the position.
- Sufficient administration skills and experience to meet the demands of the role.
- Proven organisational skills and attentive to detail
- Maintains a consistently smart and professional image
- Demonstrates excellent communication and interpersonal skills
- Strives to achieve consistently high levels of customer service
- Illustrates the ability to effectively contribute in a team environment
Apply today… you’ll be in good company!
£17,374 per annum