ScS Careers

Contact Centre Agent


Job Details


J2D Coventry

Contract Type


Working Pattern

Full Time



Closing Date

21/05/2019 11:00

Job Description

Responsible to Senior Office Administrator, Liaises as appropriate with other Branch, DC, After Sales and Head Office personnel, liaises with representatives of suppliers to the Company.

Role Summary:

To proactively contribute to the efficiency and effectiveness of the administration function within the Distribution operation.


Core Performance Areas:

  • Effectively deals with suppliers to arrange delivery of stock into the DC in line with Company policy and established work practices.
  • Deals promptly and efficiently with all customer queries to achieve consistently high levels of customer service.
  • Produces daily delivery schedules to ensure the cost effective use of delivery vehicles, in turn ensuring the timely delivery of customer orders and optimum performance of delivery vehicles.
  • Accurately completes, within specified deadlines, pick lists and despatch notes to ensure the prompt delivery of customer orders.
  • Undertakes to efficiently process customer deliveries by ensuring the accurate inputting of customer details onto the sales order processing system in line with Company policy and established work practices.
  • Where necessary, confirms unsuccessful deliveries and takes corrective action to ensure the successful delivery of customer orders.
  • Undertakes to effectively monitor the flow of stock in and out of the DC in accordance with the ScS manual.
  • Maintains up to date and accurate filing systems for all administration and customer correspondence to ensure ease of access to information when required.
  • Where necessary, provides effective word processing support to the DC Manager in line with the needs of the business.
  • Pro-actively contributes to the day-to-day management of Health & Safety within the DC, in line with the Company‚Äôs Health & Safety policy, to ensure a safe working environment.
  • Maintains up to date and appropriate knowledge, skills and competencies to ensure continuing satisfactory levels of work performance.
  • Undertakes, as required, other duties in keeping with the general nature of the position.


Personal Qualities:

  • Sufficient administration skills and experience to meet the demands of the role.
  • Proven organisational skills and attentive to detail
  • Maintains a consistently smart and professional image
  • Demonstrates excellent communication and interpersonal skills
  • Strives to achieve consistently high levels of customer service
  • Illustrates the ability to effectively contribute in a team environment




Your place in our world

Senior Administrator
Contact Centre Agent